iFAST Pay Services are digital payment services provided by iFAST Pay Malaysia Sdn. Bhd. (202401027355). The services comprise a Multi-currency e-wallet account (Card Account), a prepaid multi-currency visa card and related payment services accessible through the FSMOne mobile applications, operated by iFAST Capital Sdn. Bhd

iFAST Pay Services consist of a Multi-currency e-wallet account (“Card Account”) and an iFAST Global Visa Card (“Card”), which are accessible and managed through iFAST Pay via FSMOne mobile application.

 Multi-Currency e-wallet account

• Hold your available balance in supported currencies.

• Supports top ups, withdrawals, currency conversion, and cross-border payments.

iFAST Global Visa Card

• A prepaid Visa card linked to your Card Account.

• Available as a Physical Card and an optional Digital Card

• Can be used for online, in-store, contactless, and overseas payments wherever Visa is accepted.

• Payments are deducted from your Multi-Currency e-wallet account. If Auto Transfer is enabled, available funds in your FSMOne Multi-Currency Cash Account may be automatically transferred to your Card Account to make payments.

Note: If you make a payment in a currency that you do not hold or have insufficient balance in, the required amount may be deducted from another available currency and converted at the applicable exchange rate.

iFAST Pay is available to existing FSMOne Personal Investment Account holders who are Malaysian citizens and met the following eligibility requirements:

 To apply for iFAST Pay, you must meet the following eligibility requirements:

• Active Personal Account (non-EMIS);

• Valid Malaysian residential and mailing address;

• Not a U.S. person;

• Trusted device has been set up;

• Biometric authentication enabled.

Corporate accounts are currently NOT eligible.

No. You need an eligible FSMOne Personal Investment Account to apply for iFAST Pay. If you do not have one, you will need to open one before applying for iFAST Pay.

To apply for iFAST Pay: 

1. Log in to the FSMOne mobile application → iFAST Pay.
2. Complete the e-KYC verification, including identity verification and a liveness check.
3. Review and verify your personal information.
4. Complete your Card application.
5. Review the information provided and submit your application.

Before you begin, get ready the following:

• A valid Malaysian MyKad front and back (blue and grey NRIC only), or passport (where applicable).

• Your trusted device set up.

• Biometric authentication enabled.

• A stable internet connection to complete the identity verification.

The Card Account allows you to top up, withdraw, convert currencies and make cross-border payments. Currently we support up to 9 currencies: The Card Account allows you to top up, withdraw, convert currencies and make cross-border payments. Currently we support up to 9 currencies: MYR, USD, GBP, EUR, JPY, SGD, AUD, HKD, and CNY.

Yes. iFAST Pay supports cross-border payments through its remittance services, including top-ups to and withdrawals from your overseas bank account*.

Note: Currently, cross-border transfers are only supported with iFAST Global Bank.

No. There is no minimum balance requirement to keep your iFAST Pay Account active.

You may see the following balance types in your iFAST Pay Account:

You can top up via the following methods.

Note : The minimum Top Up Amount for JPY is 100.

Auto Transfer is a feature that allows funds to be automatically transferred between your Card Account and FSMOne Multi-Currency Cash Account when the feature is turned on, based on your selected settings as below: 

Upon successful application, you will receive your iFAST Global Visa Physical Card.

The Card is a prepaid multi-currency Visa card linked to your Card Account. You can use it for online, in-store, recurring and overseas payments wherever Visa is accepted. The Card supports MYR, USD, GBP, EUR, JPY, SGD, AUD, HKD, and CNY.

Once your iFAST Pay application has been approved, your Physical Card will be delivered within 10 business days. While waiting for your Physical Card to arrive, you can activate your Digital Card and start making transactions immediately.

You may contact our Client Services team if you do not receive your Physical Card after 10 business days from the date of your application approved.

Follow the steps below to get a Digital Card:

Log in to the FSMOne mobile app → iFAST Pay → Cards → Swipe right to Digital Card → Tap “Get Now”

*All applicable fees and charges imposed by iFAST Pay are waived during the product launch period until further notice. For more details on the applicable fees and charges, refer to our Product Disclosure Sheet. 

You can hold up to 9 currencies in your Card Account: MYR, USD, GBP, EUR, JPY, SGD, AUD, HKD and CNY.

You can also make payments in other currencies supported by Visa, as the Card is accepted at Visa merchants worldwide. If you spend in a currency that you do not hold, the transaction amount will be converted using the prevailing exchange rate. The applicable exchange rate will be shown in your transaction details.

Currency conversion allows you to convert your available balance from one supported currency to another in real time.

iFAST Pay supports 9 currencies: MYR, USD, SGD, GBP, EUR, AUD, HKD, JPY and CNY.

The minimum conversion amount is 10 in the respective currency (e.g., MYR 10, USD 10, SGD 10) except for JPY.

The minimum conversion amount for JPY is 100.

1. Log in to the FSMOne app → iFAST Pay

2. Tap Convert

3. Select the currencies you want to convert and receive

4. Review the rate and tap Submit

5. Slide to Confirm

6. Complete biometric verification

7. Done

Currency conversions are processed in real time, and the converted funds will be available immediately in your Card Account in the selected currency.

The applicable rate will be shown on the screen before you confirm the conversion and will remain valid for 15 seconds. If the quoted rate expires, the exchange rate will automatically refresh, and you may proceed with the updated rate.

If you notice a transaction that you did not make, take these steps immediately:

1.Freeze your Card

• Go to iFAST Pay Dashboard → Select your Card → Freeze Card.

• Once your Card is frozen, any further Card transaction attempts will be declined.

2.Report the transaction

• Report the unauthorised Card transaction details through the APP.

• Provide the Card transaction details transaction details and any supporting information to help us investigate the case.

We encourage clients to review their Card transaction history regularly and report any suspicious or unauthorised transactions as soon as they notice them.

You can click here to submit a dispute. For a smoother investigation process, please provide the following information: 

• Transaction date and amount;

• Merchant name;

• Reason for the dispute; and

• Provide relevant supporting document (if available)

Please provide complete and accurate information to help us with the investigation. Incomplete details may delay the investigation process.

You may submit a dispute if you do not recognise or authorise a transaction, or if you encounter any of the following transaction issues:

1. Duplicate Transaction.

2. Refund Not Received.

3. Subscription Cancelled.

4. Unauthorised Transaction.

5. Unexpected Debit by Merchant.

We will review your dispute and update you on the outcome of the acceptance for the dispute within 3-5 business days. If we need more information, we will notify you via push notification and email.

If your dispute is accepted, we will submit it to Visa for further investigation. The investigation may take up to 30 calendar days from the date we receive all the required information. The actual time frame may vary depending on the complexity of the case. There is no fee for submitting a dispute.

Client funds are held in an iFAST Pay Client Trust Account, separate from iFAST Pay’s operating funds. These funds are not used for iFAST Pay’s business operations or to offset any debts or obligations owed by iFAST Pay to the bank.

This arrangement helps safeguard client funds by keeping them segregated from iFAST Pay’s own assets.

• Never share your Card or Card Account details with anyone.

• Keep your Card number, Card PIN, CVV and FSMOne login credentials/password secure.

• Do not save Card details in unverified password managers or third-party apps.

• Watch out for phishing emails, SMS, calls and fake websites — do not click suspicious links or share details.

• Only shop on trusted websites, and use a strong FSMOne password.

• Keep your device and apps updated, and enable app notifications.

• Monitor your transactions regularly and keep your contact details current.

• Freeze your Card immediately if you notice any suspicious activity.

If your phone is lost or stolen, please contact our Client Services team immediately to freeze your Card to prevent any unauthorised transactions.

Once you have a new device, you can install the FSMOne App and log in to continue using iFAST Pay services. 

Note: 

• A 12-hour cooling-off period will apply when you link iFAST Pay to a new device. You will be notified once the cooling-off period has ended.

• Once the cooling-off period has ended, you can unfreeze your Card by going to iFAST Pay → Cards → Select your Card (Physical/Digital) → Unfreeze Card.

To close your account, contact our Client Services team to obtain and submit the iFAST Pay Account Closure Form.

Before closing your account, please make sure that:

• There are no ongoing disputes.

• All Card transactions must be fully settled before you proceed. You may check for any pending transactions under Recent Transactions on the Cards Dashboard.

• Any remaining Card Account balance has been withdrawn or transferred.

Once your Account closure is confirmed, your Card Account, Physical Card and Digital Card will be terminated. Your Cards can no longer be used for any transactions, including recurring payments.

You account will be dormant will be classified as dormant if there is transaction activity for more than 12 months. 

If your account becomes dormant, contact our Client Services team to request reactivation. You will need to complete the required verification process before your account can be reactivated.

You may contact us using either of the following methods:

• Email us using your registered email address. We will contact you to complete a verification process before reactivating your account.

• Call us at +603-2149-0567 to complete the verification directly.

Once verification is successful, your account will typically be reactivated within 1–2 business days. We will notify you by email once your account has been reactivated.

If you suspect that your Card has been compromised, freeze the Card immediately to prevent further unauthorised transactions. 

Alternatively, you can activate the Kill Switch immediately to temporarily restrict your Card Account.

Log in to the FSMOne app → iFAST Pay → Settings → Security & Privacy → Kill Switch.

If any suspicious or unauthorised transactions have been made, raise a dispute for the transaction for further investigation.