You account will be dormant will be classified as dormant if there is transaction activity for more than 12 months. 

If your account becomes dormant, contact our Client Services team to request reactivation. You will need to complete the required verification process before your account can be reactivated.

You may contact us using either of the following methods:

• Email us using your registered email address. We will contact you to complete a verification process before reactivating your account.

• Call us at +603-2149-0567 to complete the verification directly.

Once verification is successful, your account will typically be reactivated within 1–2 business days. We will notify you by email once your account has been reactivated.