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How are my funds safeguarded, and where are they held?
How can I protect my Card?
What if my phone is lost or broken?
How do I close my iFAST Pay account?
What should I do if my account becomes dormant?
What should I do if I suspect my account has been compromised?
What is the Kill Switch?
What happens when the Kill Switch is activated?
How do I deactivate the Kill Switch?
How soon will my account access be restored?
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What if my phone is lost or broken?

If your phone is lost or stolen, please contact our Client Services team immediately to freeze your Card to prevent any unauthorised transactions.

Once you have a new device, you can install the FSMOne App and log in to continue using iFAST Pay services. 

Note: 

  • A 12-hour cooling-off period will apply when you link iFAST Pay to a new device. You will be notified once the cooling-off period has ended.

  • Once the cooling-off period has ended, you can unfreeze your Card by going to iFAST Pay → Cards → Select your Card (Physical/Digital) → Unfreeze Card.

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