How can we help?
What are fraud and disputes?
What should I do about an unauthorised transaction?
How do I lodge a dispute?
What types of transactions can I dispute?
Should I contact the merchant before submitting a dispute?
What happens after I submit a dispute?
How can I check the status of my dispute?
Will I receive a refund if my dispute is successful?
What happens if my dispute is unsuccessful?
Can I cancel a dispute after submitting it?
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What are fraud and disputes?

Fraud

Dispute

Fraud is when someone uses your Card or Card Account without your permission or knowledge. This may include making unauthorised purchases, withdrawing money, or using your card details without your approval. 

A dispute arises when you make a payment and there is a problem with the transaction.

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