How can we help?
What are fraud and disputes?
What should I do about an unauthorised transaction?
How do I lodge a dispute?
What types of transactions can I dispute?
Should I contact the merchant before submitting a dispute?
What happens after I submit a dispute?
How can I check the status of my dispute?
Will I receive a refund if my dispute is successful?
What happens if my dispute is unsuccessful?
Can I cancel a dispute after submitting it?
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What types of transactions can I dispute?

You may submit a dispute if you do not recognise or authorise a transaction, or if you encounter any of the following transaction issues:

  1. Duplicate Transaction.

  2. Refund Not Received.

  3. Subscription Cancelled.

  4. Unauthorised Transaction.

  5. Unexpected Debit by Merchant.

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