How can we help?
What are fraud and disputes?
What should I do about an unauthorised transaction?
How do I lodge a dispute?
What types of transactions can I dispute?
Should I contact the merchant before submitting a dispute?
What happens after I submit a dispute?
How can I check the status of my dispute?
Will I receive a refund if my dispute is successful?
What happens if my dispute is unsuccessful?
Can I cancel a dispute after submitting it?
See more
What should I do about an unauthorised transaction?

If you notice a transaction that you did not make, take these steps immediately:

1.Freeze your Card

  • Go to iFAST Pay Dashboard → Select your Card → Freeze Card.

  • Once your Card is frozen, any further Card transaction attempts will be declined.

2.Report the transaction

  • Report the unauthorised Card transaction details through the APP.

  • Provide the Card transaction details transaction details and any supporting information to help us investigate the case.

We encourage clients to review their Card transaction history regularly and report any suspicious or unauthorised transactions as soon as they notice them.

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