We will review your dispute and update you on the outcome of the acceptance for the dispute within 3-5 business days. If we need more information, we will notify you via push notification and email.

If your dispute is accepted, we will submit it to Visa for further investigation. The investigation may take up to 30 calendar days from the date we receive all the required information. The actual time frame may vary depending on the complexity of the case. There is no fee for submitting a dispute.