You may purchase funds through Funds >> Transaction >> Buy.

You may click on below link to refer on the acceptable payment method for FSMOne Platform.

1. MYR Currency Payment - click here 
2. Foreign Currency Payment (SGD, USD, HKD, CNY, AUD, GBP and EUR) - click here

Please note that we only accept full payments, no partial payment is allowed under any circumstances and credit card payment is not available in our platform.

FSMOne does not accept any form of cash deposits or payment from third party accounts (e.g. an account with another person’s name, regardless of relationship) due to the associated risks of money-laundering.

The cut off time will be at 3.00 p.m. For early cut off time fund, you may find the cut off time in Fund factsheet under Overview >> Investment Objective.

Any buy order received after cut off time and non-transaction date (i.e. weekend, public holiday and fund holiday) will process on the next business day.

For cash investments, you will receive a total of 3 emails:

•1st email: when we received your purchase order;

•2nd email: when we received your payment;

•3rd email: when your units have been priced.

The relevant units purchased will be added to Personal Menu >> Holdings table on T+3 business days once the purchase order is transacted.

For EPF Account 1 investments, you will receive a total of 4 emails:

•1st email: when we received your purchase order;

•2nd email: when we received your full set of subscription documents;

•3rd email: when your units have been priced;

•4th email: when purchase order is completed.

The prices displayed for unit trust funds are indicative prices, which is usually dated two working days ago. As the name goes, indicative price is NOT the actual transaction price of the fund that you are buying.

Most of the funds on FSMOne are priced based on Forward Pricing method. If we receive your payment before the cutoff time on a business day, your units will be priced as of the closing price of the market on that day itself. For payments received after the cutoff time or on a non-business day, your units will be priced based on the next business day.

Given that the fund management companies require time to consolidate, calculate and verify unit prices with independent trustees, you will only know the exact unit price two working days later. You will receive an email from us once your units have been priced.

Generally, the cash buy order will complete in T+3 business day from your transaction day (T date).

The transaction cycle for EPF Account 1 usually takes longer time to process compared to that of cash investments. While we may have received and submitted your documents, the orders will remain in processing status until the confirmation of successful EPF Account 1 withdrawal.

Once a transaction cycle is completed, your units will appear under your holdings.

You may click on below link to refer on the acceptable payment method for FSMOne Platform.

1. MYR Currency Payment - click here 
2. Foreign Currency Payment (SGD, USD, HKD, CNY, AUD, GBP and EUR) - click here

Please note that we only accept full payments, no partial payment is allowed under any circumstances and credit card payment is not available in our platform.

FSMOne does not accept any form of cash deposits or payment from third party accounts (e.g. an account with another person’s name, regardless of relationship) due to the associated risks of money-laundering.

You can pay for your investments by following the acceptable payment methods listed. 

Please also note that FSMOne does not accept any form of cash deposits or payment from third party accounts (e.g. an account with another person’s name, regardless of relationship) due to the associated risks of money-laundering. All the payment will required to made by own bank account only.

We do accept Telegraphic Transfer (TT), WISE Payment Transfer and RENTAS (for USD and CNY only) for foreign currency payment.

Once you have transferred the payment, please upload the payment slip to your purchase order via the portal.

The foreign currency payment could take up to 6 business days for us to receive your payment. Your order will be transacted on the same business day if we receive the payment before 3pm while payments received after 3pm or a non- business day will be transacted on the next business day.

Please note that there will be charges incur to your telegraphic transfer (TT) transaction. You are advised to pay the TT charges separately with your investment amount by selecting the transfer charges as “OUR” in order for us to receive the full payment as per your order.

All the payment will be required to made by own bank account only as we do not accept 3^rd party payment, this is to combat money laundering risks and other criminal activities.

You may refer on the respective foreign currency bank account as below:

You can transfer USD payment to us via Telegraphic Transfer (TT), WISE Payment Transfer and RENTAS.

Once you have transferred the payment, please upload the payment slip to your purchase order via the portal.

The foreign currency payment could take up to 6 business days for us to receive your payment. Your order will be transacted on the same business day if we receive the payment before 3pm while payments received after 3pm or a non- business day will be transacted on the next business day.

For telegraphic transfer (TT) transaction, you are advised to pay the TT charges separately with your investment amount by selecting the transfer charges as “OUR” in order for us to receive the full payment as per your order.

All the payment will be required to made by own bank account only as we do not accept 3^rd party payment, this is to combat money laundering risks and other criminal activities.

You may refer on the USD currency bank account as below:

Yes, you can make a payment from a joint bank account.

However, we will only accept joint bank accounts where the relationship between the primary and secondary account holders is a Spouse, Parent, or Child. All other relationship types will not be permitted.

We accept payments made from joint bank accounts where the relationship between account holders is Spouse, Parent, or Children.

You may sell your investment holdings via Funds >> Sell.  All redemption orders received are irrevocable.

You can sell anytime as long as the buy transaction process is fully completed.

No, the fund manager is obliged to buy the units from you.

All redemption orders received are irrevocable.

For cash redemptions, you will receive a total of 2 emails:

•1st email: when we received your redemption order; and

•2nd email: when your units have been priced.

The relevant units sold will be removed from your holdings table on T+2 business days once the sell order is priced.

For EPF Account 1 redemption, you will receive a total of 3 emails:

•1st email: when we received your redemption order;

•2nd email: when we received your full set of redemption documents; and

•3rd email: when your units have been priced.

The relevant units sold will be removed from your holdings table on T+2 once the sell order is priced.

For unit trust fund (cash investments), you will receive your redemption proceeds on the settlement date, which is stated in your first redemption order email.

FSMOne Credit System allows our investors to perform fund switching on credits without being charged the tier charge.

Generally, a normal Intra Switch between different tiers of funds (e.g. a bond fund to an equity fund) will be charged at its tier difference. With the credit system, you are able to utilize your available credits to waive off the tier charge.

No application is required. You will earn credit points during your switching transaction and utilise the accumulated points at a later time.

No, the FSMOne Credit System is applicable to Intra Switch transactions only (e.g. switching of funds between same fund management company).

You will accumulate credits when you perform Intra Switch from an equity fund (1.5% sales charge) to another lower tier fund (0% to 1.5% sales charge). There will be no credits for switching between different fund houses (Inter Switch) or Intra Switch between funds of same tier.

If you have available credits, you may use them during the Intra Switch transaction process.

Credits will be deducted or added on the transaction date. Credit usage detail will be displayed in your switching order confirmation email.

You can view the historical interest rates along with other benefits and features of CMF here.

There is 0.00% sales charge imposed for CMF purchases.

Investors will have to pay for fund expense ratio of not more than 0.40% per annum, which is inclusive of the annual management fee. However, you are not required to fork out additional money to pay for the expense ratio. The CMF’s Net Asset Value (NAV) is already net of the expense ratio.

The ‘net interest rate' is derived from the underlying deposits in which the fund invests, after deducting an expense ratio of not more than 0.40% per annum. This will be reflected in the changes in the fund's daily unit price or net asset value.

The daily unit price of the fund will vary with the interest rates offered by the various underlying bank deposits in which the fund invests.

The minimum initial investment amount is: MYR 100.00

The money invested into CMF is deposited with several banks’ deposits issued by financial institutions in Malaysia.

These deposits have a remaining maturity period of not more than 365 days.

You may transact through the usual buy and sell processes of funds.

You may apply the RSP for the fund by click on Funds >> Transaction >> Apply RSP.

You can update the FPX e-Mandate limit by logging to your account and click on My Regular Savings Plan >> DDA/FPX record >> Edit e-Mandate

Note:

-Please note that 8th to 18th of each month is the RSP freezing period. Any application, changes, or termination request during this period will only be processed and effected after 18th of each month.

-Any application, changes, or termination request will take T+ 4 business days to approve by bank and you will receive an email notification once the request approved.

You can apply RSP via the payment methods as below:

Notes : For a list of FPX participation banks, please click here. 

There are no charges for RSP applications via RHB Cash Management Fund 2 or Cash Account.

For FPX E-mandate, we will deduct MYR 1.00 from your bank account upon successful application, amendments and termination. However, the amount will be refunded to your bank account in 7 business days.

No, the RSP application process is fully online and paperless. Upon bank approval, the RSP will commence and a confirmation email will be sent to you to inform of the first contribution date.

You can start your RSP from as low as RM100 per month for most of the funds without need to fulfil the minimum initial investment amount EXCEPT for funds not under RSP Special List. The funds not under RSP Special List will require to invest the minimum initial investment amount first before starting the RSP.

a) FSMOne’s Fee

i.) Sales Charge
All equity fund sales charge for cash investment are charge at 1.5%. From time to time, our investors enjoy promotional sales charge. The sales charge is applied when you purchase a fund.

ii) Platform Fees (0.05% per quarter)
The platform fee is only applicable to bond funds purchased using cash. It does not apply to bond funds purchased using EPF monies and PRS funds. It will be calculated on a daily average market value of bond funds and deducted on a quarterly basis.

b) Fund Manager's Fees

The Fund Manager's Fees will be the annual expense of the fund includes annual management fee, trustee fee and other administrative and marketing expenses.

However, you do not have to fork out additional money to pay for the funds’ annual expenses to the fund manager. The expenses have already been accounted for on a pro-rated basis before the fund price (Net Asset Value) is published daily.

You may also refer to our pricing structure here.

Formulas:

Net Investment Amount = Gross Investment Amount / (100% + Sales Charge %)

Units = Net Investment Amount / (Fund Price)

Example:

Weighted Average Cost (WAC) in your holdings table is the actual cost per unit (or in other words, the breakeven price) of your fund after taking sales charges into consideration.

Formula:

WAC = Gross Investment Amount / Total Number of Units

As the gross amount takes into account of sales charges that you pay when you purchased the fund, hence the WAC will be higher than your purchase price.

This is the date on which the investors will be entitled to a recently announced income distribution if he or she still holds the fund.

Income Distribution method is pre-determined by FSMOne.

On behalf of you, all distribution of income (if any), will be reinvested in units of the relevant fund by FSMOne.

Firstly, you will see a drop in the fund’s NAV. At the same time, there will be a distribution icon beside the fund name under your holdings.

Before the units are reinvested for you, you will see a temporary decrease in your profits %.

When the income distribution process is completed, you will see additional units in your fund holdings and the temporary decrease in your profits will normalize. You will also receive a statement via email after we have allocated the units into your holdings.

You can utilize the monies in your EPF account 1 to invest into EPF approved funds on our platform.

To check your available amount in EPF account 1, you will need to check via Employees Provident Fund website.

You can view your eligible investment amount by login to your EPF i-Akaun >> i-invest. 

No. You can view the list of EPF Approved funds here.

You may purchase unlimited funds however limited to one fund manager at a time only.

You can invest EPF fund at any time so long you have sufficient amount in your EPF account 1. Your eligible investment amount for EPF account 1 will refresh every 3 months.

Voiding a pending EPF investment order is not counted as a successful withdrawal.

a) Login to your investment account to update your EPF account number at Personal Menu >> Account Update;

b) Select your preferred EPF approved fund by clicking on the Funds >> Transactions >> Buy;

c) Complete your buy order and proceed to checkout.

d) Lastly, click on Funds >> Tools & Form >>EPF Forms to request us deliver a set of EPF forms to your registered mailing address.;

e) Upon receiving of the forms, kindly fill up the forms and return the original documents with a copy of your NRIC (Front & Back) to the below address:

FSMOne

Level 29, Menara AIA,

No. 30, Jalan Sultan Ismail,

50250, Kuala Lumpur.

Attention : Customer Service Team

f) Transaction date will be determined based on documents receival date and funds purchased. 

The i-invest tab on the EPF i-Akuan is an online, self-service function to facilitate investments through MIS (Member Investment Scheme) in approved unit trust funds. To be eligible to invest via i-Akaun, member need to meet the basic savings requirement in the EPF account 1.

Step 1: Visit to the nearest EPF office or Kiosk to register the temporary User ID & Password. The password will be sent via SMS to your registered mobile number.
Step 2: Login to www.kwsp.com.my and click on “Member Login” section to insert temporary User ID & Password. You are required to complete the activation within 30 calendar days of receiving the SMS.

Step 3: Upon successful login, you will need to create a new user ID (optional), Password, chose a security Image and Secret phrase.

Step 4: Once you have activated your i-Akaun, a notification will be prompted on your screen.

Step 5: Thereafter, please use your new created Login ID (if any) and Password to access your i-Akaun.

Yes, you will need to have an investment account if you wish to place the EPF purchase order in our platform. If you do not have an account, system will redirect you to register a new investment account. Once you complete the account opening, you may continue with the EPF transaction.

There is a list of EPF approved funds, you can click HERE to view the funds.

Step 1: Login to i-Akaun and click on i-Invest >> Transaction.
Step 2: Select type of transaction (Buy/Sell/Switch).

Step 3: Select FMI and funds to invest.

Step 4: Select 'iFAST Capital Sdn Bhd’.

*For non FSMOne account holder, system will redirect you to register a new FSMOne investment account first.

Step 5: Agree on the terms and condition, thereafter system will redirect you to FSMOne login page to login with FSMOne account.

*Website session will valid for 30 mins only.

Step 6: Confirm transaction and agree on terms and condition.

Step 7: Perform TAC verification.

*TAC will send to registered mobile number under EPF i-Akaun

Step 8: Transaction Summary

No, you no longer require to submit any physical form for EPF transaction via i-Akaun.

The platform fee is applicable to units of bond funds purchased, switched-buy, transferred-in after 3.00pm, 20-Sep-2013.

The bond fund platform fee only applies to new units of bond funds purchased using cash.

It does not apply to bond funds (new/existing units) purchased using EPF monies and PRS funds.

The platform fee as well as other fund charges is made available at the respective fund factsheets under "Fees".

The platform fee is accrued on a daily basis and is deducted on a quarterly basis.

Formulas:

Daily Bond Fund Holdings = Number of Units × Fund Price

Average Daily Platform Fee = Annual Bond Platform Fee ÷ Number of Days in A Year

Quarterly Platform Fee Payable = Total of Daily Bond Fund Holdings × Average Daily Platform Fee

View example calculation.

No. Bond fund holdings are calculated solely based on individual accounts.

The deduction date of the bond fund platform fee is on the 25th of January, April, July and October for the respective quarters as shown in the table below.

Table 11.6.1: Bond platform fee schedule.

PRS is an investment scheme that facilitates the accumulation of retirement savings through voluntary contributions. The PRS is designed to complement the Employees Provident Fund (EPF) and is regulated by Securities Commission Malaysia (SC). For more information, please click here.

Malaysians and foreigners who are 18 years old and above are eligible to contribute to the PRS.

To purchase PRS fund with us, you will need to open a Personal Account (if you do not have an account).

Thereafter, you may click here to refer on the Step-by-Step Guide for PRS purchase order placement. 

PPA will incur a PPA account opening fees of RM10, however, the charges has been waived by PPA until further notice.

Nevertheless, there will be an annual fee of MYR 8.00 will be deducted from your investment amount for any subsequent contributions on the next calendar year per fund house.

Example:

A year after registering a PPA account, an investor contributes MYR 1,000 to PRS Provider A and PRS Provider B respectively. Hence, the investors will be paying MYR 8.00 x 2 fund houses = MYR 16.00.

No. PRS is only applicable to Personal Account only.

Notes : AHAM, Kenanga, Principal, and RHB PRS Funds do offer paperless submission for initial purchase via Mobile Apps/Web. For more information, please click here.

Switching is a Sell and a Buy transaction. In some cases, investors may like to use one fund to purchase another fund. By doing a switch, you do not need to wait till you receive your proceeds to process the buy order. The process is faster compared to normal sell and buy transactions.

Please take note that the fees incurred for Intra fund house switches may be lower as compared to Inter fund house.

Currently there are 2 types of switching i.e. Intra Switch and Inter Switch.

Intra Switch involves switching between funds under the same fund management company; whereas Inter Switch involves switching between funds between two or different fund management companies.

Intra Switch is applicable to both cash investments and EPF investment. Inter Switch is only applicable to cash investments only.

The minimum initial investment amount will apply if you are switching into a fund that you do not own. If you already have units of the fund that you are switching to, the minimum subsequent investment amount will apply.

As the switch buy order will be transacted after the switch sell order, you need to ensure that the redemption amount from the switch sell, based on the latest indicative NAV price, is at least 105% of the minimum initial or subsequent investment amount of the fund you are switching into. This is to ensure there is a buffer to the minimum initial or subsequent investment amount. Our system will prompt you if the amount is insufficient.

Example:

An investor wants to switch-sell of Fund A and switch-buy into Fund B, and Fund B has an initial investment amount of MYR 1,000.00. He or she needs to ensure that the number of units sold out from Fund A sums up to at least MYR 1,050.00 worth of proceeds.

Yes, investors are allowed to switch freely between conventional funds and Shariah funds on FSMOne.

Except for Amanah Mutual Berhad, an investor is not allowed to switch sell the distributed units of his or her conventional funds into Shariah compliant funds managed under Amanah Mutual Berhad. However, the principal amount of conventional funds is allowed to be switched into Shariah funds.

The relevant charges and lag time will be shown in your order cart just before you proceed to checkout.

Transfer-in is a process of consolidating your fund holdings from another distributor and/or financial institution on FSMOne. The process is completely free of charge.

Kindly follow the instructions here.

For internal transfer, it is expected to be completed within 7 business days. The fund holdings shall be reflected in your investment account thereafter.

For external transfer, it is expected to be completed within 2 months.

Kindly ensure that you have submitted a complete set of documents.

No. You are not allowed to perform switches or redemptions on the involved holdings before the completion of the transfer-in process.

You are advised to terminate your existing monthly savings plan with the previous distributor to avoid having any residual holdings.

Once your transfer-in process is completed, you may apply a new Regular Savings Plan (RSP).

Yes, you can transfer out your fund(s) to another platform by reaching out your new platform on the transfer process. We shall process accordingly upon receive the instruction from your new platform.

Yes, you can void:

a) Pending cash investment purchase order(s) before payment is made; and

b) Pending EPF Account 1 investment order(s), before submission of relevant documents.

You may void the pending order(s) by logging into your investment account and click on Transaction Record >> Pending Transaction >> Detail >> Void.

Transacted orders are irrevocable.

Yes, you can send your void order(s) request to clienthelp.my@fundsupermart.com before daily transaction cut off time of 3.00pm.

You are advised to send your void order request by or before 2.30pm as we will need to manually void the order.

The cooling-off rights gives investors an opportunity to revoke an investment decision within 6 business days from the transaction date which may have been unduly influenced by certain external elements or factors. It refers to your rights as an investor to obtain a refund of your investment if you do request within the cooling-off period.

The request to exercise the cooling-off rights made before 3.00pm on any business day will be processed on the same business day. Any request made after 3.00pm or on non-business day will be processed on the next business day.

All new investor will eligible for cooling-off rights. The request is only applicable once for investor (based on NRIC) who is investing for the first time in unit trust with FSMOne. For EPF investment, cooling off rights will subject to the respective fund house discretion.

However, the following person/or institution are not entitled to exercise of cooling-off rights:

i. A staff employed by Fund Management Company; and

ii. A person registered with a body approved by the Securities Commission to deal in unit trusts.

Unit Trust Fund

You may exercise cooling off by logging into your investment account and click on Transaction Record >> Pending / Historical Transaction >> Detail >> Exercise Colling Off within 6 business days from your transaction date. The “Exercise Cooling-Off” tab will appear on the page if you are eligible for cooling-off rights.

ASEAN CIS Passport Fund

1. Nikko AM Singapore Dividend Equity Fund - MYR Class

2. Nikko AM Singapore Dividend Equity Fund - SGD Class

3. Nikko AM Singapore Dividend Equity Fund - USD Class

You may exercise cooling off rights for the above fund within 7 calendar days from the date of your transaction date by logging to FSMOne account and click on Transaction Record >> Pending / Historical Transaction >> Detail >> Exercise Colling Off.

For ASEAN CIS Passport funds, any sales charge paid will be refunded to you however the cancellation proceeds payable to the cancellation will be determined as the lower market value or your original subscription amount. In another words, the refund amount maybe lesser than your subscription amount if the NAV of the fund drop below your purchase price.

We shall contact you should we require any additional documents from you or if the cooling-off request cannot be processed.

Yes, you can exercise your cooling-off rights for your entire purchases under the same purchase order number or any of the transaction at your choice.

An e-Invoice is a digital representation of a transaction between a platform (FSMOne) and Investor (Client). FSMOne will implement the e-Invoice effective from 1 July 2025.

For more explanation about e-Invoice, you may refer to the IRBM e-Invoice microsite: 
https://www.hasil.gov.my/e-invois/.

A Sales and Service Tax Number (SST) is a unique identification number assigned to a company or individual that is registered with the Royal Malaysian Customs Department (RMCD).

A Tax Identification Number (TIN), also known as an Income Tax Number is a unique identification number that is assigned to individuals and business entities that are registered taxpayers with IRBM.

No, it is not mandatory to update TIN and SST to opt in for e-Invoice.

You are not required to provide this information if you do not need a copy of the e-Invoice.

You can opt in for e-Invoice by logging to the website and click on Personal Tab >> Account Update >> refer to “Personal Information” column.

For mobile app, please logging and click on Menu >> Personal Information >>Personal Account Information.