Yes, you can void:

a) Pending cash investment purchase order(s) before payment is made; and

b) Pending EPF Account 1 investment order(s), before submission of relevant documents.

You may void the pending order(s) by logging into your investment account and click on Transaction Record >> Pending Transaction >> Detail >> Void.

Transacted orders are irrevocable.

Yes, you can send your void order(s) request to clienthelp.my@fundsupermart.com before daily transaction cut off time of 3.00pm.

You are advised to send your void order request by or before 2.30pm as we will need to manually void the order.

The cooling-off rights gives investors an opportunity to revoke an investment decision within 6 business days from the transaction date which may have been unduly influenced by certain external elements or factors. It refers to your rights as an investor to obtain a refund of your investment if you do request within the cooling-off period.

The request to exercise the cooling-off rights made before 3.00pm on any business day will be processed on the same business day. Any request made after 3.00pm or on non-business day will be processed on the next business day.

All new investor will eligible for cooling-off rights. The request is only applicable once for investor (based on NRIC) who is investing for the first time in unit trust with FSMOne. For EPF investment, cooling off rights will subject to the respective fund house discretion.

However, the following person/or institution are not entitled to exercise of cooling-off rights:

i. A staff employed by Fund Management Company; and

ii. A person registered with a body approved by the Securities Commission to deal in unit trusts.

Unit Trust Fund

You may exercise cooling off by logging into your investment account and click on Transaction Record >> Pending / Historical Transaction >> Detail >> Exercise Colling Off within 6 business days from your transaction date. The “Exercise Cooling-Off” tab will appear on the page if you are eligible for cooling-off rights.

ASEAN CIS Passport Fund

1. Nikko AM Singapore Dividend Equity Fund - MYR Class

2. Nikko AM Singapore Dividend Equity Fund - SGD Class

3. Nikko AM Singapore Dividend Equity Fund - USD Class

You may exercise cooling off rights for the above fund within 7 calendar days from the date of your transaction date by logging to FSMOne account and click on Transaction Record >> Pending / Historical Transaction >> Detail >> Exercise Colling Off.

For ASEAN CIS Passport funds, any sales charge paid will be refunded to you however the cancellation proceeds payable to the cancellation will be determined as the lower market value or your original subscription amount. In another words, the refund amount maybe lesser than your subscription amount if the NAV of the fund drop below your purchase price.

We shall contact you should we require any additional documents from you or if the cooling-off request cannot be processed.

Yes, you can exercise your cooling-off rights for your entire purchases under the same purchase order number or any of the transaction at your choice.

There are no charges incur to you.

However, subject to Fund Manager’s adjustment the refund pursuant to the exercise of the cooling-off rights shall be:

1. If the original NAV is higher than the NAV at the point of request (market price), the market price; or

2. If the market price is higher than the original price, the original price; and

3. The sales charges imposed on the day the investment was made.

Please note that by exercising the cooling-off right, the amount refunded could be lower than your original investment or redemption proceeds.

The cooling-off proceeds will refund to your cash account within T+7 business days.

Yes, you may redeem the fund if we have yet to act on your Cooling-Off Request.

In the event you choose to redeem the units instead of exercising Cooling-Off, you will not able to enjoy the benefits of cancellation (i.e. no refund of initial sales charge will be given upon redemption; exit charges (if any) will be applicable.

Yes, you can send your cancellation of Cooling-Off Rights request to clienthelp.my@fundsupermart.com .

We can cancel your request if we have yet to submit your Cooling-Off Requests to fund house. An email will reply to you if the cooling-off request cannot be processed.