You may open an account with us by visiting our website at https://www.fsmone.com.my and click on “Open and Account”.

Before you begin, kindly ensure that you have the following soft copy of documents ready:

1. A copy of NRIC; and

2. A copy of supporting documents. We accept any ONE of these: driving license, bank statement (View sample), utility bill (View sample), or EPF statement (View sample).

FSMOne will activate your investment account within the same business day of your application (excluded non-business day and public holiday). Account application during non-business day or public holiday will be approved on the next business day.

Upon activation, you will receive a SMS notification, and a verification link will be sent to your registered email. Please login to your email and click on the verification link.

Once your email is verified, you may login to your FSMOne account using your self-created login ID and password.

Account Opening in FSMOne is completely Free of Charge.

However, there will be a RM1 verification process to verify your account opening. The payment will be deducted from your own bank account and will be refunded to your FSMOne cash account once the account is activated.

Please be reminded to make the payment from your own bank account. Any third-party payments will be rejected and may result in delays in processing your account opening.

Your account will only be activated if your registered information is match with the NRIC copy and your supporting document.

For example, your registered name and address must match the details on your NRIC and your registered mailing address must match the address on your supporting document.

If there is a mismatch between your information and the supporting documents you provided, you will receive a follow-up email with further instructions. You can log in to your registered email address to follow up on the account opening.

If you opt in for a CDS account during the account opening process, you will be required to make a payment of RM10 instead of RM1. The RM1 payment is only applicable to clients who are opening an FSMOne investment account without a CDS account.

Effective from 26 August 2022, you will enjoy discounted fees and charges on Unit Trusts, Stocks, ETFs, Managed Portfolios and Corporate Bonds available on our platform for 30 calendar days upon account activation.

For more explanation on new account benefits, please click here.

The new account benefits are applicable in the transaction types below:

Remarks:

*New account benefits are not applicable for intra-switching orders.

*RSP is only applicable to Unit Trusts, Managed Portfolios and selected ETFs investments.

You may track your rewards expiry date by login to your investment account and view under Holdings Page > My Active Rewards > View Rewards.

The discounted fees and charges will automatically revert to prevailing charges after expiry. Hence, all payments and documents required (if any) must reach us before the stipulated time below:

No, new account benefits will only applicable to Personal account holder. However, you may enjoy the benefits with your beneficiary accounts if the benefits under your personal account remain active.

All new Personal and Corporate account holders are entitled to enjoy new account benefits for 30 calendar days upon account activation. Your active rewards will display at the top right corner of the “Holdings Page”.

As part of our ongoing commitment to safeguarding clients' investment accounts on FSMOne, investment accounts will be classified as dormant if there has been no login or transaction activity for more than 36 months. 

There are 2 types of dormant accounts available on our platform i.e. Dormant CDS Account and Dormant FSMOne Account.

Once your investment account classified as dormant, you will not be able to login into your investment account to view or perform any transaction.

Yes, we will send 3 times reminder emails starting three months before your investment account is going to dormant status.

Please take the following action to avoid account from being designated as dormant:

• Log in to the investment account via portal or mobile app; or
• Perform any transactions.

Once you have performed any of the action above, your account will not be set to dormant status.

To reactivate a dormant investment account, please send an email to clienthelp.my@fundsupermart.com from the registered email address recorded in our system.

Upon receiving your email, we will reactivate your investment account within 1-2 business days.

Two-Factor Authentication (2FA) adds an extra layer of security by requiring two forms of identity verification, significantly reducing the risk of unauthorised access to your FSMOne account. In addition to your login ID and pre-determined password, the second layer of verification involves a possession factor—either a Digital Token generated by the FSMOne mobile app on your authentication device or a One-Time Password (OTP) sent to your registered mobile number.

Implementing 2FA at login helps ensure that access to your personal and financial information with FSMOne is granted only upon successful identity verification.

The Digital Token is a security software token in the FSMOne Mobile application This enhancement allows you to log in, perform transactions, and update your account details securely without the need for a physical token.

For devices with biometric feature, you have the option of linking the digital token to your device's biometric feature as an additional security measure. After linking, you will be required to use your device's biometric recognition whenever you use the digital token. 

You may link your FSMOne account to any device with the following Operating System (OS) version:

Apple devices: iOS 12 and above.

Android devices: Android 7.0 and above e.g. Samsung, HTC, Huawei, etc. 

a. Digital Token

To set up the Digital Token, you are required to download the FSMOne app and log in to your account. Then tap on Menu >> Digital Token >> Set Up Digital Token to complete the setup process.

Kindly ensure that you have successfully setup the OTP for your mobile number before proceed with the Digital Token setup as the setup will require OTP verification. 

b. One-Time Password (OTP) 

You may login to your account and click on Account Update >> Security Information >> Setup SMS OTP to registered your mobile number for One-Time Password (OTP).  

Website: 

Step 1: Login to your FSMOne account by key in User ID and Password

Step 2: Click on “Authentication Now” to request for Digital Token on the Digital Authentication page

Step 3: Click on the push notification and verify the 6-digit code before you proceed to authorise the account login.

Mobile Apps: 

Step 1: Login to your FSMOne account by key in User ID and Password.

Step 2: If biometric has been switch on for digital token, the biometric authentication will pop up to request for your approval. Otherwise, there is no biometric authentication needed. 

Step 3: Upon verified, the account login will be completed. 

Remarks: 

If you do not receive any push notification, you can approve your transaction by clicking Menu >> Digital Token >> Authorise. Alternatively, you can also go for manual approval with an OTP by following these steps:

1.  Click on “Use SMS OTP” on the digital token pop up page.
2. Click on “Send OTP” button to request a 6-digit OTP.
3. Enter the 6-digit OTP as required. 

Website:

Step 1: Login to your FSMOne account.

Step 2: After placing an order online or performing an account update, submit the request and a push notification from FSMOne mobile apps will be sent to your device.

Step 3: Click on the push notification and verify the 6-digit code before you proceed to authorise.

Step 4: Upon verified, the transaction or account update will be approved successfully.

Mobile Apps:

Step 1: Login to your FSMOne mobile app.

Step 2: After placing an order online or performing an account update, submit the request.   

Step 3: If biometric has been switch on for digital token, the biometric authentication will pop up to request for your approval. Otherwise, there is no biometric authentication needed

Step 4: Upon verified, the transaction or account update will be approved successfully.