You may open an account with us by visiting our website at https://www.fsmone.com.my and click on “Open an Account”.

Before you begin, kindly ensure that you have the following soft copy of documents ready:

1. A copy of NRIC; and

2. A copy of supporting documents. We accept any ONE of these: driving license, bank statement (View sample), utility bill (View sample), or EPF statement (View sample).

FSMOne will activate your investment account within the same business day of your application (excluded non-business day and public holiday). Account application during non-business day or public holiday will be approved on the next business day.

Upon activation, you will receive a SMS notification, and a verification link will be sent to your registered email. Please login to your email and click on the verification link.

Once your email is verified, you may login to your FSMOne account using your self-created login ID and password.

No, we do not accept US Person registering an investment account with us.

To compliance with the Foreign Account Tax Compliance Act (FATCA), FSMOne does not accept onboarding applications from individuals with the following U.S. indicia: -

• U.S Citizenship
• U.S permanent resident status
• U.S Country of birth
• U.S Taxpayer Identification Number (TIN)
• U.S Mailing and Residential Address
• U.S telephone numbers
• U.S Bank Account

Account Opening in FSMOne is completely Free of Charge.

However, there will be a RM1 verification process to verify your account opening. The payment will be deducted from your own bank account and will be refunded to your FSMOne cash account once the account is activated.

Please be reminded to make the payment from your own bank account. Any third-party payments will be rejected and may result in delays in processing your account opening.

Your account will only be activated if your registered information is match with the NRIC copy and your supporting document.

For example, your registered name and address must match the details on your NRIC and your registered mailing address must match the address on your supporting document.

If there is a mismatch between your information and the supporting documents you provided, you will receive a follow-up email with further instructions. You can log in to your registered email address to follow up on the account opening.

The RM1 payment is only applicable to clients who are opening an FSMOne investment account without a CDS account.

The RM1 verification is exempted for foreigners. However, if you opt in for a CDS account, you may make the payment from your local bank account, if available. Otherwise, you will need to make a telegraphic transfer to our bank account as detailed below.

Standard Chartered Bank
Account Name : IFAST CAPITAL SDN BHD - CLIENT TRUST ACC
Account Number : 3121 5706 4628

Maybank

Account Name : IFAST CAPITAL SDN BHD - CLIENT TRUST ACC
Account Number : 5140 1100 3668

A temporary account will be created if you do not complete the account opening process.

To complete the account opening, you may visit to our website and login by using your self-created user ID and password you created earlier to finish the application.

If the account application is not complete within 14 calendar days from your application date, it will be expired and you will need to submit the new account opening.

No, the same login credentials cannot be used repeatedly for account opening.

By default, you are granted access to log in to your investment account once you have created the account online; however, you will not be able to start any investments as the account is still being processed.

An email will be sent to you once your investment account has been processed and activated. After that, you can begin investing with us.

The different between Personal Account and Beneficiary Account will be as below:

Personal Account:
The account will own by 1 account holder only and you may invest in all the investment offer in FSMOne by using Personal Account.

In the event that the account holder has passed away the next of kin who wish to withdraw the investment from the deceased Personal account will need to apply Letter of Probate or Letter of Administration from the Court.

Beneficiary Account:
The account will consist of 2 account holders (main holder and beneficiary holder) and only able to perform cash investment (unit trust, bond and managed portfolio). The beneficiary account do not support for PRS investment, EPF investment and Stocks/ETFs trading.

Beneficiary account is useful if you are planning separate portfolios for your children, parents, or loved ones. The laws governing survivorship will apply here.

The beneficiary holder (upon 18 years old) is required to bring the death certificate and his/her own IC to our office. We shall open a personal account for this beneficiary holder and transfer all the holdings registered under the beneficiary account. Thereafter, the beneficiary will have the rights towards this holding. He/she will be able to purchase, redeem or switch via online and or liquidate the funds.

No. You are required to open a Personal Account before you can open beneficiary accounts. Once your Personal Account has been activated, you may login to your account and click on Personal tab and select "Open Additional Account" to open a Beneficiary Account.

You can open 1 Personal Account and up to 5 Beneficiary Accounts.

The person who registered for the accounts will be the primary owner of all the accounts. A beneficiary does not have rights over the account unless the primary owner has passed on

Yes, you can open a corporate account with us by click here to download the Corporate Account Opening Form. Please refer to page 11 for the list of required company documents.

Upon completion of the forms, please courier the original signed forms (e-signature is not acceptable) together with the full set of company document to the below address to proceed with the account opening.

FSMOne
Level 29, Menara AIA Sentral,
No.30, Jalan Sultan Ismail,
50250 Kuala Lumpur.
Attn: Customer Service Team

Minimum deposits or investments is not required for account application. 

Generally, most of the funds on our platform requires a minimum initial investment sum of MYR 1,000.00.

You can filter funds that you are interested in and view their respective required investment amounts under the Information Table here.

No, you can top up the fund by following the fund’s subsequent investment.

You can filter funds that you are interested in and view their respective required investment amounts under the Information Table here.

You may retrieve your login ID and reset a new password by following the steps below:

Forgot User ID
1. At our website, please click on the “Forgot User ID?” at the login page.

2. Thereafter, a box will prompt up to request for your NRIC and registered email address. Please enter your NRIC and email address and submit.

3. If you have entered the correct details, an email with login ID will be sent to you.

Forgot Password
Upon received the login ID, you may continue to reset password by clicking on "Forget Password?" at the login page. On the next page, please enter your login ID and email address.

If you submit the information correctly, our system will capture your password request and send the “SMS” to your registered mobile. Upon receiving the temporary password, please login into your investment account within 5 minutes. Password entered after 5 minutes will be expired.

CLICK HERE to access to our Beginner’s Guide.

You can send your inquiry to our Client Investment Specialist (CIS) at investhelp.my@fundsupermart.com. Alternatively, you can reach them at 03-2149 0567 and press 2 for assistance.

Yes, they can. A vulnerable client is an individual who may be at higher risk of harm or exploitation due to factors such as age, disability, mental health issues, financial difficulties, or any other condition that impairs their ability to make fully informed decisions or manage their financial affairs effectively.

If you meet any of the criteria mentioned above and need special assistance on your investment related enquiries, please inform our customer service team when reaching out to us. The customer service team will tailor the services to meet your needs.

If you are having difficulty making decisions or understanding financial products and services on our platform, our Client Investment Specialist (CIS) can offer personalized guidance and advice to you.

No, you are not required to update your status to us. 

Once you declare yourself as a vulnerable client, we will record that information in our system. Our customer service team will then be able to identify your status and provide the necessary help and support.