Yes. We have a monitoring process in place to regularly check your Card transactions for unusual or suspicious activity to help protect your account and money. If we notice any unusual or suspicious activity, we may send you a push notification or email to check whether you authorised the transaction.

If we don't hear back from you and continue to notice suspicious activity, we may temporarily block your Card while we carry out further security checks.

Your account security matters to us! While these security checks may cause some inconvenience, they help protect your account and money from potential fraud.

As a friendly reminder, we will never ask for your password, PIN, CVV, or any other authentication details via email, SMS, or phone call. If you receive any suspicious messages or calls, please contact our Client Services team for assistance.

Note: Your other iFAST Pay services will remain available while your card replacement and dispute are being processed.