Upon receiving notification or supporting documents confirming the account holder’s death, we will immediately terminate both the Physical Card and Digital Card.

If the executor or administrator wishes to withdraw the available balance in the iFAST Pay Account, they are required to provide us with the following documents:

a) A certified true copy of the death certificate;

b) A certified true copy of the Letter of Probate (with a will) or Letter of Administration (without a will);

c) A certified true copy of identification card or passport which can prove the identity of the administrator;

Note: We may request additional documents if the documents submitted are incomplete or require further verification.