How can we help?
What are fraud and disputes?
What should I do about an unauthorised transaction?
How do I lodge a dispute?
What types of transactions can I dispute?
Should I contact the merchant before submitting a dispute?
What happens after I submit a dispute?
How can I check the status of my dispute?
Will I receive a refund if my dispute is successful?
What happens if my dispute is unsuccessful?
Can I cancel a dispute after submitting it?
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How can I protect my Card Account and Card from fraud?

To protect your Card Account and Card, do not share your FSMOne login credentials, authentication details, Card information or Card PIN with anyone. 

Regularly review your Card Account and Card transaction history and immediately report any suspicious or unauthorised activity through the Client Services team.

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