Your liability for unauthorised transactions will depend on the circumstances, including whether you took reasonable steps to keep your Card, PIN and Card Account details secure and reported the incident promptly. You may be responsible for losses resulting from negligence. 

If your Card is lost or stolen, or you notice a suspicious transaction you did not make, freeze your Card immediately and contact our Client Services Team as soon as possible to report it. Reporting it early can help prevent further unauthorised transactions and keep your Card Account safe.