How can we help?
What are fraud and disputes?
What should I do about an unauthorised transaction?
How do I lodge a dispute?
What types of transactions can I dispute?
Should I contact the merchant before submitting a dispute?
What happens after I submit a dispute?
How can I check the status of my dispute?
Will I receive a refund if my dispute is successful?
What happens if my dispute is unsuccessful?
Can I cancel a dispute after submitting it?
See more
What should I do if my Card is lost or stolen?

Freeze your Card immediately through iFAST Pay via the FSMOne mobile application to prevent further transactions.

Contact our Client Services team if you need help to freeze the Card. If you notice any transaction you did not make, submit a dispute as soon as possible.

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