A pre-authorization hold is a temporary amount reserved from your available balance by a merchant before the final transaction is completed. This reduces your available balance until the hold is released or the transaction is settled.

Example: If your available balance is USD 1,000 and a merchant places a USD 200 pre-authorization hold, your available balance may temporarily become USD 800. The final transaction amount may be different from the original hold amount.

You will receive a push notification with the specific reason why your transaction was declined, such as insufficient balance, a transaction limit or a security control.

When you make a Card payment, the merchant may temporarily hold an amount from your available balance to verify your Card and ensure sufficient funds are available. This is known as an authorization hold and may not be the final transaction amount.

Once the transaction is completed, the final amount will be confirmed and deducted accordingly. If the transaction is cancelled, not completed, or the final amount is different from the amount initially held:

• Any unused amount will be released back to the available balance in your Card Account.

• The transaction amount may be adjusted, refunded, or reversed, as applicable.

• The updated status will be reflected in your transaction history as “Refunded” or “Reversed”, where applicable.

The cancellation process depends on the type of Card you wish to cancel:

Before cancelling your Card, make sure that:

• There are no ongoing disputes.

• All transactions have been fully settled.

• Any remaining Card Account balance has been withdrawn or transferred.

Online transactions may require additional security verification, and you may receive a push notification through the app to approve or reject the payment. Contactless transactions are subject to applicable transaction and cumulative contactless limits.

For contactless payments of up to MYR 250 per transaction, a PIN may not be required. For transactions above MYR 250, you will be required to enter your PIN for verification.

If you enter the wrong CVV or expiry date five (5) times, your Card will be temporarily blocked for security purposes.

To unblock your Card, please contact our Client Service team at ifastpaysupport@ifastfinancial.com. Our team will then contact you for phone verification before assisting with the unblocking.

No. ATM cash withdrawals are not supported for the Card.

Your Physical Card and Digital Card are valid for five (5) years. You can check the expiry date in your Card details. We will notify you when your Card is approaching its expiry date.