You may submit a complaint to us through walk-in, phone call, email, or live chat.

Our team will acknowledge receipt of the complaint and initiate an investigation. The investigation time line will be depending on the complication of the issue. In general, client’s complaints should be resolved and closed within 2 weeks or whichever earlier.

Upon completion of the investigation, we will contact you to provide a detailed explanations.

Should you accepts the explanation, the case will be considered resolved.

However, if you remains dissatisfied with the explanation, you may escalate the matter by filing a report with the Financial Markets Ombudsman Service (FMOS).