How can we help?
  • What are the payment methods available for fund purchases?
  • How can I deposit money for MYR currency?
  • How can I deposit money for foreign currency?
  • How can I transfer USD payment?
  • Can I make payment from a joint bank account?
  • What are the acceptable relationships that allow payments to be made from a joint bank account?
  • What if the joint bank account not fall under the acceptable relationship above?
  • What documents are required to process a payment made from a joint bank account?
  • What documents should I provide to support my declared relationship?
  • Does FSMOne allow 3rd party payments?
  • What should I do if I have accidentally made a 3rd party payment?
  • How soon I will receive the refund?
  • What is FPX?
  • What is the maximum amount can I transfer via FPX?
  • I received an error message “We are unable to process your transaction due to duplicate seller exchange order number” during FPX payment, what should I do?
  • What currency can I pay to a foreign currency denominated fund?
  • What is the foreign currency conversion rate used if I pay in MYR to purchase a foreign currency denominated fund?
  • Can I make partial payments?
  • What is the company registration number?
  • Must I pay immediately?
  • Can I cancel my unit trust order?
  • When will my buy orders be transacted?